Refund Policy
This Refund Policy applies to all purchases made through www.mysmartpdf.com, a service owned and operated by Ecoimperial Software, W-7, Manipur, India, Post Code: 795133.
1. No Refund for Instant Services
MySmartPDF provides instant-access online tools for document and image conversion. Due to the nature of digital services and instant processing, all purchases are considered final and non-refundable once a file is uploaded or a service is initiated.
2. Subscription-Based Services
If you have subscribed to a monthly or annual premium plan, you may cancel the subscription at any time. However, we do not offer partial or pro-rata refunds for unused time after cancellation.
3. Technical Issues or Failures
If a premium feature fails to work or a technical issue prevents completion of your request, please contact us within 24 hours of the incident. Our support team will investigate and, at our sole discretion, may issue a refund or provide alternate access.
4. Duplicate Payments
In case of a duplicate transaction or overcharge, you are eligible for a full refund upon verification. Please report such issues to us with proof of transaction.
5. Refund Eligibility Timeline
Refund requests must be made within 7 days of the original transaction. After this window, no refund claims will be considered.
6. How to Request a Refund
To request a refund, email us at mysmartpdfglobe@gmail.com with:
- Transaction ID or invoice number
- Date of purchase
- Reason for refund request
- Screenshot or evidence (if applicable)
7. Refund Processing Time
Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original payment method.
8. Currency and International Users
All refunds are processed in USD ($). International users may experience minor differences in refunded amounts due to exchange rates, banking fees, or local taxes. We are not responsible for such discrepancies.
9. Changes to this Policy
We reserve the right to update this Refund Policy at any time. Users are encouraged to review this page periodically.
10. Contact
For questions about this policy or to initiate a refund request, contact us at:
Email: mysmartpdfglobe@gmail.com
Company: Ecoimperial Software, W-7, Manipur, India, 795133